How far can I go when my bike is fully charged?
There is no real solid answer to this million dollar question. But we estimate 30-45 miles. Your distance depends on several factors. (1) Battery amperage, the more amps the farther you can go. (2) rider weight and or the load on the bike. (3) how you are riding the bike, if you are pedaling you will get more distance. (4) terrain and or where you are riding. HIlls, sand, dirt, snow will all reduce mileage. (5) weather, and or wind resistance. (6) Tires, the smoother tires will give you more distance on the pavement. Knobby tires or dirt tires will give you resistance and wear very fast on the pavement.
How fast do our E-bikes go?
Our bikes are all class 2 E-Bikes which means 25mph or less.
Do we offer financing?
Yes we do! You can apply through Affirm. Just click "Pre qualify Now" Next to the Affirm logo and they will set you up. Then you can just come in and pick up your bike or we will ship it to you.
How long does it take to charge the battery?
Approximately 4-6 hours. Just wait for the charger light to go from red to green and then it's ready. Make sure to unplug your charger from the wall to prevent burning the indicator bulb out.
What should my tire pressure (psi) be?
We recommend 15 to 18psi. But whatever you are comfortable with is fine. Just do not go over the max psi that is indicated on the sidewall of the tire.
Can I test ride a bike before I buy?
For sure! Come on down and you can ride all of our bikes if you like.
How do I operate my display screen?
No problem, just go to our "manuals" page, find your display manual and all the directions are there for you.
Does my bike have a warranty?
If you purchased a bike from us then, yes. All our bikes come with a 1 year limited warranty. You can also purchase a 3 year unlimited warranty for $299.
Can I ride my bike in the rain or can I wash it with water?
Well, if you get caught in the rain, don't freak out. Your bike should be fine as long as it's not sitting there soaking for a long time. We don't recommend soaking it with a hose but a lite wash off should be just fine. If you're worried about it, just use a wet rag and soap to clean it.
Can I buy an extra battery?
Sure, batteries range from $400-$700.
How many volts is my battery?
All our bikes are either 48 or 52 volts.
What class of bike is my bike?
All Epic power bikes are class 2 rated E-bikes.
Don't see your question and or answer here?
Give us a call at 949-503-3525 and we are happy to answer any question you may have.